At jilibay, your privacy matters. This page explains what personal data we collect from players in the Philippines, how we use it, and the steps we take to keep it secure. Please read this policy carefully before using the platform.
When you register and use the jilibay platform, we collect certain personal information that is necessary to operate your account and provide our services. This includes your full name, date of birth, email address, mobile number, and payment details used for PHP deposits and withdrawals. We also collect technical data such as your device type, browser, IP address, and session activity to help us maintain platform security and improve your experience. All information collected is limited to what is genuinely needed — we do not ask for data that serves nolegitimate purpose. You may also provide additional information voluntarily, such as preferred language or communication preferences, which helps us personalise your experience on the platform.
The personal data we collect is used primarily to create and manage your jilibay account, process your PHP deposits and withdrawals, and verify your identity in line with responsible gaming and anti-fraud requirements. We use your contact details to send you important account notifications, security alerts, and service updates — we do not send unsolicited marketing messages without your consent. Technical data such as IP address and device information helps us detect suspicious login attempts and protect your account from unauthorised access. We may also use aggregated, anonymised data to analyse platform performance and improve the overall gaming experience for players across the Philippines. We will never use your personal information for any purpose that is inconsistent with this Privacy Policy without first obtaining your explicit consent.
jilibay does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share limited data with trusted service providers who assist us in operating the platform — for example, payment processors that handle PHP transactions or identity verification partners required for regulatory compliance. Any third party that receives your data is contractually obligated to handle it securely and only for the specific purpose for which it was shared. We may also disclose information when required by Philippine law, court order, or regulatory authority. Outside of these circumstances, your data remains strictly within the jilibay platform environment.
We take the security of your personal information seriously and apply industry-standard technical and organisational measures to protect it. All data transmitted between your device and the jilibay platform is encrypted using secure protocols, ensuring that your account credentials and payment details cannot be intercepted in transit. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their duties. We conduct regular security reviews and promptly address any vulnerabilities identified. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable data protection regulations.
The jilibay platform uses cookies and similar technologies to maintain your session, remember your preferences, and analyse how the platform is used. Essential cookies are required for the platform to function correctly and cannot be disabled. Optional analytics cookies help us understand which features are most useful to players in the Philippines, allowing us to make informed improvements. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. We do not use cookies to track your activity on third-party websites or to build advertising profiles.
As a player based in the Philippines, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data where it is no longer necessary for the purposes for which it was collected. You may also request that we restrict the processing of your data in certain circumstances, or object to processing that is based on our legitimate interests. To exercise any of these rights, please contact our support team at [email protected] with your registered account details and a clear description of your request. We will respond within a reasonable timeframe and in accordance with applicable Philippine data protection law. Please note that some requests may be subject to legal or regulatory limitations that prevent us from fulfilling them in full.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by Philippine regulatory and legal obligations. Transaction records and identity verification documents may be kept for a longer period to comply with anti-money laundering requirements and gaming regulations. When data is no longer required, we securely delete or anonymise it so that it can no longer be linked to you. If you close your account, we will begin the data retention review process and inform you of the applicable retention periods that apply to your specific data categories.
The jilibay platform is strictly intended for adults aged 21 and above, in line with Philippine gaming regulations. We do not knowingly collect personal information from anyone under the legal gaming age. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that information and close the associated account. Parents or guardians who believe their child has registered on the platform are encouraged to contact us immediately at [email protected] so we can investigate and act promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine law. When we make significant changes, we will notify registered players via email or a prominent notice on the platform. The date at the top of this page will always reflect when the policy was last reviewed. Continued use of the jilibay platform after any changes take effect constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way jilibay handles your personal data, please do not hesitate to get in touch. You can reach our support team by email at [email protected] — please include your registered account details so we can assist you efficiently. For general questions about the platform, our FAQ page covers many common topics in plain Philippine English. We are committed to handling all privacy-related enquiries with care, transparency, and respect for your rights as a player in the Philippines.
If you have questions about how we handle your personal information, visit our FAQ page for quick answers, or contact our support team directly. Ready to get started? Create a free account and enjoy live casino, bingo, and the full game lobby — all in PHP, all from your mobile browser in the Philippines.